Services affected: API

Description of the project

We are currently experiencing disruptions in our API. This may result in slow response times or error messages when calling our API.

Timeline

• 2026-03-30 – Problem identified. The team is actively investigating and working to resolve the situation.
• 2026-03-31– Problem solved

Impact

• API calls may return errors or have extended response times

Action to be taken

Our team is actively working with our infrastructure provider to identify the root cause and restore full functionality. We will update this post regularly with new information.

We apologize for any inconvenience and thank you for your patience.

Inlägget Malfunction 3/30/2026 dök först upp på Activio.

Services affected: API, Database

Description of the project

We are currently experiencing disruptions to our API and underlying database services. This may result in slow response times, timeouts or error messages when calling our API.

Timeline

• 2026-03-26 – Problem identified. The team is actively investigating and working to resolve the situation.

Impact

• API calls may return errors or have extended response times
• Database operations may be temporarily unavailable

Action to be taken

Our team is actively working to identify the root cause and restore full functionality. We will update this post regularly with new information.

We apologize for any inconvenience and thank you for your patience.

Inlägget Malfunction 3/26/2026 dök först upp på Activio.

We have updated the Activio login view to make the system faster, clearer and even easier to use in practice.

The update will be rolled out shortly and will see a new structure of the home page, with three clear login options instead of the previous large “Play” button.

The aim is to improve flow, especially during times when there is a gap between shifts.

What is new?

1. Login – just like before

This option works in the same way as the previous login.

Here users can:

• Log in with your username and password
• Using the “Remember me” feature
• Using the classic guest login

For sites and members used to the current way of working, there is no change in function, only a new location.

2. Guest – simplified guest login

This is a new and faster guest function.

Shown here:

• All available heart rate belts directly on the screen
• Any bicycles (if integrated in the system)

The user chooses:

• Heart rate transmitter at the touch of a button
• Maximum heart rate via preset options
• FTP via default options

No manual keyboard input required.

This reduces the risk of queuing and makes logging in smoother for participants who are not used to the system.

3. Express – fastest possible login

Express is designed for maximum simplicity.

When choosing Express:

• The system automatically assigns an available heart rate belt
• The system automatically selects the available cycle (if applicable)
• Preset values for max heart rate and FTP are used

Two keystrokes and the user is logged in.

Please note that values cannot be adjusted in the Express mode.
If individual settings are required, use the “Guest” option instead.

Why this update?

Together with our customers, we have identified that logging in can sometimes create bottlenecks, especially during afternoon and evening hours.

The new structure is designed to:

• Create better flow between sessions
• Simplify for new and inexperienced users
• Reducing administration for staff
• Making the implementation of Activio even smoother in everyday life

We hope you will find the new login structure both clearer and more efficient in practice.

If you have any questions, you are always welcome to contact us.

Thank you for being part of Activio.

Inlägget New update of the Activio login page dök först upp på Activio.