Right of withdrawal
The law of costumer protection for contracts regarding distance and home sales applies concerning purchases made through our online store (only for individual).
You may use your right of withdrawal within 14 days from when you received the goods. We will refund purchased goods once we have received them, as well as the shipping cost we have charged you.
Unfortunately returned packages can take between 5 to 10 days before they reach us, which affects the processing time for returns.
Please read more about withdrawn returns and how you return the goods under Delivery & Returns.
Protecting the privacy of all of our users who may visit our site (www.myActivio.com) is an ongoing commitment of ACTIVIO INTERNATIONAL AB (“ACTIVIO®”).
Below you will find information explaining our policy regarding collection, use and protection of personal information supplied to us when visiting this web site (“Website”).
COLLECTING AND USE OF PERSONAL INFORMATION
You may access most areas of this Website without registration and without giving any personal information of yourself such as you’re name, address, age, phone number and e-mail address (“Personal Information”). However, in some circumstances you may be asked to provide us with Personal Information.
You’re Personal Information is mainly needed or used for the following purposes:
- To provide you with customized service and contents;
- To inform you of product upgrades, updated information on this Website and/or new offers and services of Activio;
- To identify you as the purchaser or the person downloading software, access account and for billing purposes.
You can choose to opt out of receiving commercial messages when you sign-on as a member, or at any later time.
Further, you are asked to choose an Account ID and password to access the [Activio Fitness Solution Service]. You’re password is known only to you unless you disclose it to others. We highly recommend that you do not disclose your password to anyone. At Activio, using the latest security hardware, software and operating procedures, we make every attempt to protect the privacy of you’re personal information stored in the Activio, affiliates, supplier and/or computer systems. However, in honesty you should be aware that there is no data that is transmitted over the Internet that can be guaranteed 100% secure in transmission or safe from theft or illegal acquisition. We will always do our best to protect against such occurrences.
Certain Activio services may be provided to you in conjunction with a third party supplier, publisher or developer. Activio will not distribute, sell or rent any of the personal information you have provided to us without providing to you prior notice of our intention to do so and a clear opportunity for you to prevent any such disclosure.
As User, you have the right at any time and at no cost, to request an extract of your personal data submitted to Activio. Should your data be incorrect, incomplete or irrelevant, you may request a correction or erasure of the data.
If you as User have submitted personal data for a third party, such third party shall have the same rights.
Activio will not erase your data if a statutory requirement exists for storage, such as legal obligations, compliance with accounting standards, or when other legitimate reasons exist as to why the data must be saved, such as unpaid liabilities.
COLLECTING DOMAIN NAME AND IP ADDRESS INFORMATION
Activio collects domain-names and/or IP addresses which are used when accessing this Website.
Domain-names and/or IP addresses are collected for system analysis and internal tracking purposes only. An IP address is a numeric code that identifies your computer on a network, or in this case, the Internet. Collecting will occur automatically when you visit this Website without requiring any action on you’re part.
Your IP address is also used to gather broad demographic information, such as determining how many of our visitors are from certain regions.
There are presently two types of cookies – permanent and temporary. Presently the Activio Website only uses temporary session cookies. This cookie holds only the information that is uniquely generated when the user logs on to the site and persists only as long as the browser is open. The session cookie is used to simplify navigation, hence the session cookie is removed from memory upon closure of the web browser.
This enables better user security and privacy.
Cookies may also be used to provide added convenience to users by “remembering” non-identifiable information to streamline services and preserve user preferences between sessions.
Activio does not store any personal information via cookies, nor is tracing of personal information of visitor possible.
Cookies are used on the Activio web site to provide the user with access to functions such as ordering information material, choice of language and the function ‘new since last time’, which shows what is new on the Activio Website since the last time the user visited it. A cookie is also used to ensure that an information page is only shown on the first visit to the web site. To enable this to function, it is necessary for the visitor to accept cookies.
Some browsers can be set to alert you when you are receiving a cookie and to give you the choice to accept or reject the cookie. If you choose not to accept a cookie from this Website some pages of this Website may not function properly and you may not be able to order or download software from this Website.
ANONYMOUS DATA COLLECTED THROUGH THIS WEB SITE
In addition to the information we collect as described above, we use technology to collect anonymous information about the use of our Web Site. For example, we use technology to track which pages of our Web Site our visitors view. We also use technology to determine which Web browsers our visitors use. This technology does not identify you personally, it simply enables us to compile statistics about our visitors and their use of our Web Site.
Our Web Site contains hyperlinks to other pages on our Web Site. We use technology to track how often these links are used and which pages on our Web Site our visitors choose to view. Again this technology does not identify you personally – it simply enables us to compile statistics about the use of these hyperlinks.
We use this anonymous data to improve the content and functionality of this Web Site and our e-mail updates, to better understand our customers and markets, and to improve our products and services.
Activio uses its best efforts to protect Personal Information against loss and unauthorized use. Further, Activio will not disclose you’re Personal Information to third parties excluding, however, Activio subsidiaries, affiliates or suppliers to the extent permitted by applicable law.
Every member should be aware that personal information may be legally and rightfully disclosed when it is required by law or when we are protecting Activio’s rights or property or the rights or property of other Activio members, if we have reason to believe that other parties may be interfering with you’re or our rights and property.
UPDATING PERSONAL INFORMATION
In the event you’re Personal Information has changed, for instance if you have a new address, you are encouraged to contact Activio through E-mail (firstname.lastname@example.org) and inform Activio about the changes.
You may contact Activio any time through the above E-mail address to verify that you’re Personal Information is up to date and accurate.
Data Protection Officer
Should you have any questions about how Activio handle personal data, corrections, erasure and data portability,please contact the data protection officer at:
This Web site privacy statement was last updated on May 24, 2018.
If you object to any sharing of you’re Personal Information that may be permitted under this policy, you may do so by writing us at the above address. We will take reasonable steps to accommodate you’re requests as they relate to our commercial practices. In some instances, honouring you’re requests may interfere with or preclude you’re ability to use the Activio website or may require us to terminate our relationship with you.